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Faced with staggering personnel statistics of 35% to 45% increases in year-to-yearretirement eligibility, the Detroit Water and Sewerage Department (DWSD)recently implemented a Knowledge Management (KM) program to help capturethe expertise of its veteran staff before it is lost. Beginning with its e-Documentmanagement component (which is where some programs stop), DWSD's KMprogram provides much more than a mere data repository, it helps assureworker productivity by integrating and automating the information, placing it in theproper context of organization and meaning, and allowing collaborative accessby presenting the requested data through an enterprise information Portal. Sucha Web-based information exchange approach has immense implications forworker productivity. It is estimated that the average worker spends 2.5 hours aday searching for documents/content. DWSD sought to substantially curtail thisproductivity loss by providing simplified, secure, user-friendly interfaces andapplication delivery. Budgetary constraints gave cost-effectiveness a highpriority in development.Originally constructed in the 1930s, DWSD's wastewater treatment facilities havebeen undergoing nearly continuous expansions, upgrades and renovations forthe past 30 years. Keeping track of the volumes of individual contracts and theirresulting documentation has been a never-ending and increasingly difficult task.DWSD is relying more and more on the capabilities of its KnowledgeManagement program to meet these challenges.This presentation summarizes the DWSD Knowledge Management experience todate, emphasizing its step-by-step implementation of Web content managementand enterprise application integration technologies. Operational improvementresults are presented alongside lessons learned. Includes table, figures.

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Edition: Vol. - No. Number of Pages: 16File Size: 1 file , 1.5 MB