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ISO 9004:2018
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ISO 9004:2018 Quality management - Quality of an organization - Guidance to achieve sustained success
standard by International Organization for Standardization, 04/01/2018
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Full Description
ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.
ISO 9004:2018 is applicable to any organization, regardless of its size, type and activity.